JOB TITLE: Loan Operations Manager

REPORTS TO: SVP, Chief Credit Officer



Duties include managing loan processing, loan closers and clerks in the preparation of loan documentation, lending

files, collateral maintenance, records, reports and loan compliance. Interacts with lending officers and clients,

resolves problems, manages staff and ensures efficient department operation. Individual should be knowledgeable

in complex real estate transactions as well as understanding of SBA products and operational management.





         Supervise Loan Operations & Staff

         Create procedures either independently or under direction of management

         Prepare and/or maintenance items necessary for both internal & external audits

         Maintain system parameters according to established procedures/process



         QA of all loans uploaded. This includes reviewing loans for legal completeness, including proper

         documentation and proper filing with the various credit recording agencies including UCC filings, Mortgage

         filings, insurance filings etc., as well as balance, rate and term including ticklers and loan participations.

         Back up for documentation staff and Online Banking/Cash Management.

         Maintain financial tracking log & credit reporting

         Perform necessary internal audits of process such as negotiable collateral log audit

         Preparation of complex commercial closing packages.

         Supervision and assistance in the booking and release of Sold Consumer Mortgages.

         Supervision and review of the loan operations clerk. This includes establishing procedures for this work and

         monitoring and coaching of this individual

         Prepare monthly loan reports for lenders and President.

         Preparation of Quarterly Billings to the Michigan Bankers Title Company

         Train/coach loan staff for efficiency & accuracy with loan documentation & process.

         Problem Resolution Assist the lenders and the loan clerk in resolving issues related to loan documentation,

         computer input, and credit filings.

         System Updates. This includes preparing and updating all procedures related loans and updating the computer

         system for changes in procedures.

         Provide advice and complete documentation for complex loan agreements and other loan types such as SBA or

         FHA loans.

         Prepare submissions for FHLBI pledges.

         Loan Compliance management including HMDA report preparation and Reg B monitoring. Work with internal

         and external compliance resources to assure bank is compliant.

         Assist management with any new product development

         Performs other duties as assigned

         Voluntary community service is encouraged



         Education: College degree preferable.

         Experience: Five years of Loan Operation management experience.

Familiarity with the Jack Henry Streamline Loan System a plus.

Microsoft Word, Excel and data base software experience



o    Effectively present information in a written format

o    Be able to deal with a variety of variables and to interpret written or oral instructions

o    Work relatively independently and under time deadlines

o    Be willing to seek improvement through outside classes, seminars, networking, etc.